Official information explained
LoloBuy frequently asked questions
Clear answers based on the public LoloBuy website and official service notices, checked July 16, 2026.
What does LoloBuy do?+
LoloBuy describes itself as a purchasing service for products sold through Chinese online and offline channels. A shopper can paste a supported product link, submit the required options and ask LoloBuy to purchase it for delivery to its warehouse.
What is included in the first payment?+
According to LoloBuy, the first payment covers the product price and mainland-China delivery from the seller to the LoloBuy warehouse. International parcel shipping is a later, separate payment stage.
What happens when a product reaches the warehouse?+
LoloBuy says warehouse staff inspect for visible defects and check order details such as size and color. The resulting inspection feedback and available QC pictures should be reviewed before parcel submission.
Are QC photos free?+
LoloBuy currently advertises free QC pictures. They help users inspect visible details, but photographs cannot prove material composition, long-term durability, authenticity or perfect sizing.
How long is free warehouse storage?+
The LoloBuy homepage currently advertises 180 days of free storage. Check the live warehouse record and current terms before relying on the full period, because platform policies can change.
Can products from different sellers be shipped together?+
Yes. LoloBuy says stored products bought from different sellers can be selected and combined into one international parcel. The final weight, volume, restrictions and route quote are confirmed when the parcel is prepared.
How many international shipping routes does LoloBuy offer?+
LoloBuy advertises 100 logistics routes. The routes actually available to an individual parcel depend on its destination, weight, dimensions, product type and current carrier restrictions.
Can LoloBuy remove original packaging or shoe boxes?+
An official LoloBuy notice describes services for removing packaging and shoe boxes to reduce parcel weight or volume. Fragile products may need protective packaging, so review the service result before international shipment.
How can I keep a particular shoe box?+
LoloBuy's official service notice says users who want to keep a particular shoe box should leave a remark or contact customer service and provide the item number beginning with “LO”.
Can an item be returned after its original packaging is removed?+
LoloBuy's official notice warns that a product cannot be returned or exchanged after its original packaging has been removed. Finish QC and resolve possible return issues before requesting packaging-removal services.